Check out this tutorial on how to do that:. If this does not fix the problem, would you please be so kind as to post a screenshot of what you see in Disk Management (you can use imgur.com to upload the image)?

• MY PASSPORT ULTRA USER MANUAL Operating System Compatibility Your My Passport Ultra drive and the WD Drive Utilities software are compatible with the following operating systems: ® Windows Mac OS X • Windows XP • Leopard ® • Windows Vista •. Registering Your Drive Always register your My Passport Ultra drive to get the latest updates and special offers.

MY PASSPORT ULTRA USER MANUAL Getting Started with the WD Software Double-click the WD Apps Setup file that appears in the listing for the drive in your computer’s file management utility to display the WD Apps Setup Wizard: 2. Click Next to display the End User License Agreement. MY PASSPORT ULTRA USER MANUAL 6. The Western Digital Passport provides expanded storage space and backup features for Windows-based and Macintosh computers. Format your Passport so the drive is compatible with the backup tools available in Mac OS X and so it can perform the common task of transferring files between the external hard drive and your Mac's internal hard drive.

• ® My Passport Portable Hard Drive User Manual My Passport User Manual. • WD Service and Support Should you encounter any problem, please give us an opportunity to address it before returning this product. Most technical support questions can be answered through our knowledge base or email support service at If the answer is not available or if you prefer, ®.

• • Selecting the destination for retrieved files • Selecting the files to retrieve from your My Passport drive See Figure 10 and Table 3 on page 22 for a brief functional description of the Retrieve tab displays. Skype for business contacts not showing mac. WD SMARTWARE SOFTWARE FUNCTIONAL OVERVIEW – 21. • Backed Up Volumes Lists the backed up volumes that are available to retrieve files from selection box on the selected My Passport drive.